EloHow can we help?
Check the quick answers below first. If they don't solve it, fill in the form and your message goes straight to the EloPeek team.
Quick answers
EXTENSIONThe extension does not appear on FACEIT.+
Check that EloPeek is enabled in Chrome's extensions settings. Refresh FACEIT and open a match lobby. If the issue persists, send us your Chrome version, extension version and the page link with the form below.
EXTENSIONWhere can I change extension settings?+
Open the settings section in the EloPeek panel on FACEIT. You can adjust automatic actions and notification options there.
MATCH DATAMatch or player information is not loading.+
Check your internet connection and try again after a short wait. Make sure the player name is correct. If the error persists, send us the error message and match link with the form.
MATCH DATAWhy are some statistics missing or different?+
Information is based on available FACEIT data. New matches may not appear immediately, and some players may not have enough historical data. Role and performance assessments are statistical estimates.
EXTENSIONI am not receiving notifications.+
Check EloPeek notification settings and your operating system's notification permissions for Chrome. Do Not Disturb or focus mode may prevent notifications from appearing.
PLAYER SPOTLIGHTWhere can I check my spotlight queue position?+
The player queue page shows the active player and waiting entries. Your visibility time starts when your entry becomes active in the spotlight.
PLAYER SPOTLIGHTI have a payment or refund request.+
Send your order number, transaction date and a description of the issue with the form below, choosing "Technical support". See the refund policy for details.
PLAYER SPOTLIGHTHow can I contact you about privacy or personal data?+
Choose "Personal data request" as the topic in the form. See the privacy page for information about data processing.